In the present days, businesses such as restaurants must take care of their image especially when most people depend on online reviews from different customers. If a restaurant wants to build a good rapport, then the marketing team as well as the owner must make sure that they get positive reviews https://www.youreviewit.com from the customers. Because even one negative review will make an impact to their sales and number of customers.
According to research, almost 80% of buyers and customers take online reviews seriously and incorporate it on their buying decisions. Most of time, people trust more online reviews than recommendation from other people. When trying new restaurant, the nature of customer is to look at the restaurant first on the internet to read the reviews before trying it.
With that being said, the reputation and image of your restaurant is basically more dependent on what your customers think of the food, service, and ambiance, compared to any other type of business.
Below are steps on how you will be able to create a proactive positive online review strategy.
1. Do not be afraid to list your restaurant on reviews sites
There are plenty of reviews site on the internet that you can choose from. It is advisable that you choose a site where most people put their reviews on. This is also a great publicity for your restaurant. You will get exposure and reach wider audience. The most popular platforms are Google and Facebook. Hence, if you do not have a Facebook or Instagram account for your restaurant, then please make one.
2. Learn from negative reviews
It is understandable that negative reviews hurt you so much. However, you must also understand that it is a part of improving your business. Instead of taking it seriously, you should use it as a way to garner more customers. You can always reply to negative reviews but make sure that the tone is professional and friendly.
3. Get your strategies together
Just because you feel deeply hurt, do not avoid the reviews. Find the best way to regain the trust of your customers and aim for five stars.